Orders & payment
What payment methods do you accept?
We accept payment through PayPal. Depending on your location and PayPal’s availability, you may also be able to pay with a debit or credit card at checkout without a PayPal account.
Do I need an account to order?
No. You can check out as a guest. Creating an account lets you see your order history and save your addresses in My Account.
Can I change or cancel my order?
Email support@fishamoxicillin.com as soon as possible. We can change or cancel orders that have not shipped yet.
Is my payment information secure?
Yes. Our site uses HTTPS, and payments are processed by PayPal. We never see or store your full card details.
Shipping
How much does shipping cost?
Shipping is a $5.99 flat rate per order, and free on orders of $49 or more (subtotal after discounts).
How long will my order take?
Orders ship within 1–2 business days. After shipping, delivery usually takes 2–5 business days.
Do you ship outside the United States?
Not at this time. We ship to US addresses only.
How can I track my order?
You’ll receive a shipping confirmation email, with tracking information when available. You can also check the status on our Order Tracking page using your order number and billing email.
Returns & refunds
What is your return policy?
You can return unused, unopened items in original packaging within 30 days of delivery. See our Refund & Returns Policy.
Can I return opened medications or treatments?
No. For safety reasons, opened medications, treatments, supplements, treats, test strips and grooming products cannot be returned unless they arrived damaged or defective.
My item arrived damaged. What should I do?
Email support@fishamoxicillin.com within 30 days of delivery with your order number and a photo. We’ll send a replacement or refund you, including shipping.
How long do refunds take?
Approved refunds are issued through PayPal within 5 business days. Your bank or card issuer may take a few extra days to show it.
Products
Where does your product information come from?
Descriptions and specifications are based on manufacturer and supplier information. Always follow the instructions on the product packaging.
What does “In stock” mean?
Each product page shows its current availability. If an item becomes unavailable after you order, we’ll contact you and offer a full refund.
I need help choosing a product.
Send us a message through our contact page with the type and size of your animal and what you need help with, and we’ll do our best to help. For diagnosis or dosing questions, please ask your veterinarian.